February is over. All listed companies have reported their results for last year ended 2008, including their dividend plans. EPF, custodian of our retirement money, is still maintaining an ominous silence. The Malaysian stock market fell by nearly 40% last year, as measured by the KLCI. It would be unfair to expect EPF to do well in those market conditions, but we have a right to know what is happening.
While EPF's investment division may be having a bad time, the operations department is delivering excellent service to contributors. I went over twice in the last week to execute a transaction. Both times I waited for less than 5 minutes; and both times the officers were polite and efficient. I also used the phone enquiry line – my call was quickly picked up, and the officer on the line answered my queries competently and politely.
Credit where credit is due: SYABAS, EPF! If only other government agencies would deign to learn from your experience. No need to go for expensive lawatan-sambil-belajar to exotic overseas locations. Malaysia Boleh!